Returns

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sharlotte@babywillowsdressingroom.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sharlotte@babywillowsdressingroom.com.


Personalised Items
Unfortunately we cant accept returns of personalised items. All our products are personalised especially for you, once the order has gone into production it then becomes non refundable.

Our personalised gifts are tailor-made for you, so we will print the same message, font or text that has been entered by you when ordering. We, therefore, advise you to double check any names and messages for any potential spelling mistakes.

If your item does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process.

It goes without saying that if the items are faulty we can certainly assist in arranging a replacement.

Damages and issues
There is nothing worse than patiently waiting for an item to be delivered only to find it has been damaged!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), 

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.